title: Terms of Service description: The terms you agree to when you use Floatless to power your billing.

Terms of Service

Last updated: January 2026

From everyone at Floatless, thank you for using our products! We build them to help you handle billing without the headache. Because we handle critical financial infrastructure for your business, we have to put in place some Terms of Service to ensure everything runs smoothly and legally.

When we say “Company”, “we”, “our”, or “us” in this document, we are referring to Floatless Inc.

When we say “Services”, we mean our websites, including floatless.ca, api.floatless.ca, and any product created and maintained by Floatless. This includes our dashboard, API, and invoicing infrastructure.

When we say “You” or “your”, we are referring to the people or organizations that own an account with one or more of our Services.

We may update these Terms of Service ("Terms") in the future. Whenever we make a significant change to our policies, we will refresh the date at the top of this page and take any other appropriate steps to notify account holders.

When you use our Services, now or in the future, you are agreeing to the latest Terms. There may be times where we do not exercise or enforce a right or provision of the Terms; however, that does not mean we are waiving that right or provision. These Terms do contain a limitation of our liability.

If you violate any of the Terms, we may terminate your account. We do our best to deserve your trust by being open about how we work and keeping an open door to your feedback.

Account Terms

  1. You are responsible for maintaining the security of your account and password and for ensuring that any of your users do the same. The Company cannot and will not be liable for any loss or damage from your failure to comply with this security obligation.
  2. You may not use the Services for any illegal purpose or to violate any laws in your jurisdiction (including but not limited to copyright laws and money laundering regulations).
  3. You are responsible for all content posted to and activity that occurs under your account, including invoices generated and payments collected.
  4. You must be a human. Accounts registered by “bots” or other automated methods are not permitted (except for API access via proper authentication tokens).

Financial & Legal Disclaimer (Critical)

Floatless is a technology provider, not a law firm or an accounting firm.

  1. No Professional Advice: We do not provide tax, legal, or accounting advice. Any tax calculations, invoice templates, or compliance features provided by our Service are for informational purposes only.
  2. Your Responsibility: You are solely responsible for ensuring that your invoices, tax rates, and billing practices comply with the local laws and regulations of your jurisdiction and your customers' jurisdictions. You should consult with your own tax and legal advisors.
  3. Calculation Errors: While we strive for accuracy, we are not liable for any lost revenue, tax penalties, or audits resulting from calculation errors, API misconfigurations, or data entry mistakes.

Payment, Refunds, and Plan Changes

  1. For paid Services, we will charge your card immediately upon upgrade and your billing cycle starts on that day.
  2. All fees are exclusive of all taxes, levies, or duties imposed by taxing authorities. You are responsible for payment of all such taxes, levies, or duties.
  3. Refunds: We process refunds on a case-by-case basis. If you believe you were charged in error, please contact hello@floatless.ca.

Cancellation and Termination

  1. You are solely responsible for properly canceling your account. You can cancel your account at any time from the dashboard. An email or phone request to cancel your account is not automatically considered cancellation.
  2. All of your content will be inaccessible from the Services immediately upon account cancellation. Within 30 days, all content will be permanently deleted from active systems and logs, except for data we are legally required to retain for tax and audit purposes (see our Privacy Policy).
  3. We have the right to suspend or terminate your account and refuse any and all current or future use of our Services for any reason at any time, especially in cases of suspected fraud, money laundering, or violation of these Terms.

Modifications to the Service and Prices

  1. We reserve the right at any time to modify or discontinue, temporarily or permanently, any part of our Services with or without notice.
  2. Sometimes we change the pricing structure for our products. If we do so, we will give at least 30 days notice and will notify you via the email address on record.

Uptime, Security, and Privacy

  1. Your use of the Services is at your sole risk. We provide these Services on an “as is” and “as available” basis. We do not offer service-level agreements (SLAs) for standard accounts.
  2. We take many measures to protect and secure your data through backups, redundancies, and encryption. We enforce encryption for data transmission from the public Internet.
  3. Data Processing: You agree that Floatless may process your data as described in our Privacy Policy and for no other purpose.
  4. Sub-processors: We use third-party vendors (like Stripe, Render, Supabase) to run our Services. You can see the full list in our Privacy Policy.

Copyright and Content Ownership

  1. You adhere to all intellectual property laws. We claim no ownership over the data or content you submit to the Service.
  2. The Company or its licensors own all right, title, and interest in and to the Services, including all intellectual property rights therein.

API Terms

Any use of the API, including through a third-party product that accesses the Services, is bound by these Terms plus the following:

  1. You expressly understand and agree that we are not liable for any damages or losses resulting from your use of the API or third-party products that access data via the API.
  2. Abuse or excessively frequent requests to the Services via the API may result in the temporary or permanent suspension of your account’s access to the API.

Liability

You expressly understand and agree that the Company shall not be liable, in law or in equity, to you or to any third party for any direct, indirect, incidental, lost profits, special, consequential, punitive or exemplary damages, including, but not limited to, damages for loss of profits, goodwill, use, data or other intangible losses (even if the Company has been advised of the possibility of such damages), resulting from: (i) the use or the inability to use the Services; (ii) the cost of procurement of substitute goods and services resulting from any goods, data, information or services purchased or obtained or messages received or transactions entered into through or from the Services; (iii) unauthorized access to or alteration of your transmissions or data; (iv) statements or conduct of any third party on the service; (v) or any other matter relating to these Terms or the Services, whether as a breach of contract, tort (including negligence whether active or passive), or any other theory of liability.

In other words: choosing to use our Services does mean you are making a bet on us. If the bet does not work out, that’s on you, not us. We do our darnedest to be as safe a bet as possible through careful management of the business; investments in security, infrastructure, and talent.

Governing Law

These Terms shall be governed by the laws of Canada without regard to its conflict of laws provisions.

Contact Us

If you have a question about any of these Terms, please contact us at hello@floatless.ca.