Service Emails

Floatless automatically sends email notifications to keep you and your customers in sync.

Customer Notifications

These emails are sent to the Billing Contact on file:

Event	Description
Welcome	Sent immediately upon account creation.
Invoice Issued	Contains the PDF invoice and a "Pay Now" link.
Payment Success	A receipt confirming the transaction cleared.
Payment Failed	Alerts the customer to a declined card. Includes a link to update their payment method.
Quote Sent	Contains the proposal and an "Accept" button.

Dunning (Collections)

If a payment fails, Floatless enters a "Dunning" cycle to recover revenue:

1. Day 0: "Payment Failed" email sent. Retrying...
2. Day 7: "Payment Reminder" warning sent.
3. Day 14: "Service Suspended" final notice sent. Service may be blocked.
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   Branding: All emails automatically use your Organization's Logo and Brand Colors defined in Settings.